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24Customer - http://www.24customer.com (NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales.

Advanced Call Centre Consulting - http://www.accs-consulting.com (CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.

Amtech Marketing, Inc. - http://www.amtechmarketing.com/ (US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.

Ascentys - http://www.ascentys.com (ZA) - Global operation which offers management consultancy services to a broad range of sectors.

At Random Communications - http://www.arllc.com/ (US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.

Barbara Burke & Associates - http://www.barbaraburke.com/ (US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.

Berring Hine Consulting Group - http://www.berring.co.uk/ (UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.

BPA International - http://www.bpaworldwide.com (UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys.

Call Center Depot - http://www.callcenterdepot.com/ (US) - Tools for call center professionals including associations, books, newsletters and consulting services.

Call Center Learning Solutions (CCLS) - http://www.callcentertraining.com/ (US) - Specializes in skills training for call center agents and managers through various online courses and e-books.

Call Centre Development - http://www.ccd.net.au/ (AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy.

Casama_Morton Training Service - http://casamamorton.tripod.com/ (PH) - Provides training and recruitment services for call centers located in the Philippines.

CCT Group, Inc. - http://www.cctgroup.com/ (US) - Provides call center consulting services focused on operational and service needs.

Chris Collie Associates - http://www.chriscollieassociates.com/ (US) - A call center/teleservices e-learning and training company.

Contact Center Compliance - http://www.dnc.com/ Online "Do Not Call" list cleaning. Provides a free trial of cleaning services.

Contact Center Professionals, Inc. - http://www.contactcenterpro.com/ (US) - Independent consultants specializing in call centers, contact centers and customer relationship management.

Contact Centre Action - http://www.ccaction.com.au (AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres.

Contact Knowledge LLC - http://www.contactknowledge.com (US) - A consultancy that offers call center assessment services. Also a value added reseller.

Contact Strategies - http://www.contactstrategies.com Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training.

Customer Relationship Metrics - http://www.metrics.net (US) - Produces customer relationship management research.

Customer Solutions Group - http://www.askcsg.com (US) - Consulting firm specializing in inbound and outbound customer contact centers.

Darryl Beckford Limited - http://www.darrylbeckford.co.uk (UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management.

Dial Interactive - http://www.dialinteractive.com (US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.

DJN Solutions - http://www.djnsolutions.co.uk/ (UK) - Provide design and implementation services for call centre equipment.

DNC Solution Inc. - http://www3.dncsolution.com/ (US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists.

Do Not Call Protection, Inc. - http://www.do-not-call-list.biz (US) - Automatic do not call list compliance for call centers. Do not call list protection advice provided.

e-talk Corporation - http://www.etalk.com/ (US) - Provider of contact center management solutions including performance monitoring and measurement.

eForte Systems - http://www.efortesys.com/ (US) - Provides onsite call center consulting and offshore advisory consulting services.

Eric Fraterman Consulting - http://www.customerfocusconsult.com (CA) - Customer service consultant specializing in client satisfaction, retention and loyalty.

Florida Corporate Training Center - http://www.call-center-sales-training.com (US) - Offers training for telemarketers, customer service representatives and call center managers.

FurstPerson - http://www.furstperson.com/ (US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers.

Gail Woodgate Consultancy - http://www.users.bigpond.com/gwcpl/ (AU) - Consultants for contact/customer service centres including set up, evaluation, training and benchmarking.

GDS Communications, Inc. - http://www.callgds.com/ (US) - Offering training, scripting, programming and reporting services based around Nortel products.

Harrington Consulting Group, Inc. - http://www.harringtonconsultinggroup.com (US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management.

Help-Line - http://web.helpline.fr/ (FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English.

Hotlines - http://www.hotlines.co.uk/ Training solutions in telesales, customer service and help desk skills. UK

http://www.csba.com.au/ - http://www.csba.com.au/ Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia.

http://www.sacallcentres.com - http://www.sacallcentres.com (ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.

http://www.zici.net/ - http://www.zici.net/ (NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions.

HyperQuality - http://www.hyperquality.com/ (US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports.

Inbound Call Center Services - http://www.inbound-call-center-services.com (US) - Offers free consulting on locating the best service provider for your inbound call center needs.

Incoming Calls Management Institute - http://www.incoming.com/ (US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.

InRound Innovations Inc. - http://www.inround.com (CA) - Company offers IT and management consulting for contact centres and call centres.

Intervox Group - http://www.intervoxgroup.com/ (US) - A management and technology consulting firm specializing in call center and customer relationship management.

ITES Alliance Advisory - http://itesa.com (US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring.

Kathy Sisk Enterprises - http://www.kathysiskenterprises.com/ (US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry.

Kingsland Scott Bauer Associates - http://www.ksba.com/ (US) - Architects, planners, interior designers and project managers. Provide call center site design.

Kramer & Associates - http://www.kramerandassociates.com/ (US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up.

Lieber & Associates - http://www.lieberandassociates.com/ (US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service.

M&C Associates - http://www.m-cassociates.com (US) - Providing knowledge, experience, and counsel in support of call center services.

Maximum Network Solutions - http://www.maxnet.co.uk/ (UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.

McIntosh & Associates - http://www.mcintoshassociates.com (US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise.

NonZero Ltd - http://www.nonzero.co.uk (UK) - Management consultancy who offer implementation of Cisco ICM solutions in call centres both in the UK and offshore.

Oetting & Company - http://www.oetting.com/ (US) - Consultants in call center and teleservices design and operations.

Perfformiad - http://www.perfformiad.com/ (UK) - A consultancy with a focus on balancing the management of customer focus against business performance.

Qhelisa Consulting - http://www.qhelisa.co.za (ZA) - A training and development consultancy based in Cape Town, South Africa. Provides SETA accredited training in the contact centre/customer services arena.

Rostrvm Solutions - http://www.rostrvm.com/ (UK) - A consulting company that delivers professional services and practical tools to support contact centers.

RXPerience - http://www.rxp.co.uk (UK) - Offers a range of management consultancy services for call centres.

Sagess, Inc. - http://www.sagess.com/ (US) - Consulting and managed services firm offering contact center and telecom infrastructure solutions.

Stevens Communications - http://www.stevenscom.com Manufacturer of call center software and offers consulting services to telecommunication companies.

TalkTactics - http://www.talktactics.com (NZ, AU, US, UK) - Provider of consultancy services and vendor of a call recording solutions.

TeleSolutions Consulting - http://www.tsc-online.com/ (US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses.

The Call Center School - http://www.thecallcenterschool.com (US) - Call centre training and consulting services.

The Northridge Group, Inc. - http://www.northridgegroup.com (US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.

The Primas Group - http://www.primas.net (US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.

The Taylor Reach Group - http://www.thetaylorreachgroup.com (CA, AU) - Customer relationship consulting. Free monthly newsletter.

Touch Point Associates - http://www.touchpointassociates.com/ (US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies.

Vocal Laboratories Inc. - http://www.vocalabs.com/ (US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application.

WADE Consulting Group - http://www.wadeconsultinggroup.com/ (US) - Management and technology consulting group.

Xantech Corporate Communications - http://www.xantech.co.za (ZA) - Independent consultancy firm which provides help in the selection of technology solutions.

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