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Description: Welcome to the Message Delivery subgroup! This is the place to ask questions about delays, spam, blacklisting, and other delivery issues. You can also ask questions about Mail Fetcher (aka "Get mail from other [POP3] accounts"). However, you should check out the POP and IMAP subgroup for problems with email clients, or the Reading/Composing Messages subgroups for problems with the Gmail web interface (forwarding pictures, oops errors, etc).

BEFORE YOU POST, please read through these tips:

1. For general message delivery issues, try looking in our Help Center first:
- Incoming message delayed: http://mail.google.com/support/bin/answe r.py?ctx=u2u_imd&answer=82458
- Incoming message bounced: http://mail.google.com/support/bin/answe r.py?ctx=u2u_imb&answer=82457
- Incoming message not received: http://mail.google.com/support/bin/answe r.py?ctx=u2u_imn&answer=82454
- Outgoing message delayed: http://mail.google.com/support/bin/answe r.py?ctx=u2u_omd&answer=82460
- Outgoing message bounced: http://mail.google.com/support/bin/answe r.py?ctx=u2u_omb&answer=12093
- Outgoing message not delivered: http://mail.google.com/support/bin/answe r.py?ctx=u2u_omn&answer=15953

2. Are you the administrator of another domain?
- Problems with Google Apps for Your Domain: http://www.google.com/support/a/
- My (non-Google) domain can't send to Gmail: http://mail.google.com/support/bin/answe r.py?ctx=u2u_dcs&answer=80369
- My (non-Google) domain can't receive from Gmail: http://mail.google.com/support/bin/answe r.py?ctx=u2u_dcr&answer=80086

3. Have you tried searching for your problem? Scroll to browse through issues, or use the search box in the top right corner.

Thanks, and happy posting!
- Sarah, Gmail Guide Yellow

 

flag Spam sent to Contacts 
  Hi everyone, We've seen some reports of spam sent to Gmail Contacts. If mail has been sent from your account, please perform the following steps to ensure the security of your account. It is important to follow these steps in the order below: 1. Scan your computer for malware. We've suggested some well-known... more »
By Google employee Gmail Guide Yellow  - May 29 - 1 new of 1 message    

Inbox(4) :still fetching messages that have been deleted 
  My main account still thinks there are four unread messages in my sub accounts long after those messages have been deleted. And yes, i have clicked "check mail", reloaded, restarted since then.
By Colin1989  - 11:36pm - 1 new of 1 message    

Hotmail users aren't getting my emails! 
  Within the past 24 hours, messages I send to my friends with hotmail accounts is not getting through. Strangely, I don't get any kind of bounce-back message. Any thoughts what could be happening? Does microsoft think I'm a spammer or something? M
By MatthewEdward  - 11:22pm - 1 new of 1 message    

Extreamly large attatchment download problem 
  Operating in Outlook Express, I have been recieving mail fine until I recieved a huge file. Tried downloading but after an hour or so the connection is severed. This has happened several times. I went to my gmail account and deleted the problem email, however, it is still somehow in the system as OE still tries to download it. I cannot get... more »
By timbertiger  - 8:59pm - 4 new of 4 messages    

forwarded mail address 
  Hi, This may be a crazy question, but I just went in to my settings for GMAIL and saw that somehow someone must have gotten my password and has been forwarding all my email to a different email address. I freaked, so I immediately removed the email address and disabled forwarding. I now wish I would have copied the email address that my email was... more »
By eduncan01  - 7:42pm - 1 new of 1 message    

Connection to server has failed 
  Yesterday, all of a sudden I am unable to send e-mails through my windows live account using my g-mail address. I keep getting the connection to the server has failed. I have double check and rechecked all of my settings and all are exactly as supposed to be. Can anyone help?
By mommak  - 7:01pm - 2 new of 2 messages    

Can't receive email in my google apps gmail a/c 
  I have a gmail account in google applications. My emails to my website are directed here. Suddenly I have stopped receiving emails (including Inbox, All mail, Trash etc.). I have been using this since 1.5 months. I have just changed the registrar of my domain name. But I can send my emails through this address.... more »
By pact  - 7:00pm - 3 new of 3 messages    

Cannot send mail, from any of my mail centres, yet can receive. 
  Have suddenly not been able to send any messages from my googlemail, hotmail or university email from my computer. All mail keeps bouncing back and i get the message - "Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for... more »
By Kellyconway.cov  - 6:01pm - 1 new of 1 message    

Mail sent by blackberry pearl gets duplicate sent to myself 
  I was wondering if anyone knew how to turn this off? every time i send a message, either from my blackberry pearl, or from a computer it gets sent to whom i want it to, and a copy also appears in my phone's inbox. Would this be a gmail thing or a blackberry thing. Ive never seen anything do this before.... more »
By kirbyman  - 3:39pm - 2 new of 2 messages    

Major ISP in Thailand uses blacklisted IP's 
  Please have a look at this comment in today's Bangkok Post (20 Aug 2008, Database, Wanda Sloan Helpdesk column). This is happening to myself and most other True customers I know in Thailand. Please review. And I can assure you: True technicians 1) have no idea what a blacklisted IP is or 2) could care less. This... more »
By drjbkk  - 1:37pm - 2 new of 2 messages    

Email address the same as 
  I've had my particular Gmail address for several years ever since Gmail was first in beta. Back the I signed up for my name first.last@gmail Last week I started receiving emails from someone who shares my same name but his email address is just [email address] Without the dot in between.... more »
By JTPlatt  - 8:44am - 2 new of 2 messages    

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